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The people at Basic Invite are amazing!! I love that you can order samples to make sure that you are in love with what you are going to buy, and all of their work is completely customizable. Their products are of great quality, they are wayyyy more reasonable than other companies, and their customer service is absolutely amazing. I received two samples, and received an email asking if I was happy with the invites and if there was anything that could be improved, to which I responded with a few questions, which were answered in a matter of minutes. Their online chat is amazing too, and I was helped instantaneously. I bought invitations, addressed envelopes and RSVP cards through Basic Invite and could not be happier!! I have already recommended them to two of my bridesmaids who are going starting to look into planning their own wedding. I cant say enough good things about Basic Invites!
Basic Invite is definitely the place to go for everything! I originally ordered save the date magnets from Etsy and they came out HORRIBLE. So obviously I decided to order new ones and found such cute ones on Basic Invite!! They came in PERFECT on the front but (either I or the computer) did not save the correct information on the back of the save the date! I freaked out and got in touch with Basic Invite and within 30 mins they solved my problem and were such professionals about it! My new ones are absolutely WONDERFUL!!!!!
Basic Invite has been so accommodating with our several issues. The first problem was their fault, they printed with gold foil instead of silver foil. I reported the problem on Monday morning and had new invitations at my door on Thursday the same week. After receiving the corrected order, we noticed that WE left off the time of the ceremony. We did not pay to have them proof the order. I submitted the order trouble form again, and was honest that this was 100% my fault. They reprinted my invitations again for me, at no charge. I did not expect this. I was, at most, hoping for maybe a discount since I did not need envelopes or anything additional. This company has provided beyond exceptional customer service!